Business Challenges
- Deregulation,
- Digitization of everything and other emerging technologies
- Increased competition
- Decreased financial results
InnovationOne Solution Services
- Multi-Year InnovationOne Health Indexes (IHI) Quarterly Monitoring
- 4-Year Innovation Roadmap
Company Outcomes
- 8 Major Innovative Opportunities Identified
- Over 4 Years Improved IHI Scores by 17% Points
- In Year 4 reported highest net income in history
- Named “Top 100 Workplace in Canada”
De-regulation and emerging technologies created new, internet business channels with expanded marketing and product and service options; introducing new, non-traditional competitors, over-capacity, increased market threat, and significant financial risk.
Better informed commercial customers now had higher expectations, and greater diversity of needs; with less loyalty and low switching costs to other providers.
SaskCentral journey:
- Year 1: Set strategic focus on innovation and engaged with their customers and employees
- Year 2: Re-organized by customer segmentation.
- Year 3 and 4: Streamlined product and service options to play to their strengths. Began quarterly semi-structured interviews with senior management to assess innovation roadmap initiatives and progress, making modifications as required.
After a five-year journey and using the InnovationOne Health Index and the Four-Year Roadmap SaskCentral improved its innovation scores from 61 to 78 and achieved its highest operating margins ever!
